Description: Whether you work remotely or not, written communication skills are equally important as communicating verbally. Poorly written documents make a first impression that can’t be taken back and can send the writer’s credibility, and the credibility of the agency or organization, into a nosedive. Fortunately, there are some simple tips and tricks that […]
Please note that listings of multi-day courses appear on each day the course is scheduled.
Description: In this course, participants will develop the skills needed to communicate essential information to customers, stakeholders and employees during critical incidents faced by a transit agency. Agency-wide planning and training are essential. But having detailed communications plans for every possible situation isn’t realistic. This session will present the essentials of an effective crisis communications program that […]
Description: Transit asset management represents a strategic approach to managing transit assets. It focuses on an agency’s business processes for resource allocation and utilization with the objective of better decision-making based upon quality information and well-defined objectives. The “Enhancing your Transit Asset Management (TAM) Program with Lifecycle Management” course aims to help transit agency […]
Description: Across the transit industry frontline employees are consistently promoted to supervisor roles, overseeing groups or teams of frontline workers, without substantive management training. It is reasonable to assume there are scores of transit frontline supervisors that have little to no formal management training. Transit agency departments/divisions managed by under-trained supervisors could realize increased efficiency […]
To register for this course, please visit the link below. You will need to first register for the course through Rutgers Continuing Studies (by following the link below and creating an account if you do not already have one.) After you have successfully registered for the course, you will then receive information for accessing Canvas, […]
To register for this course, please visit the link below. You will need to first register for the course through Rutgers Continuing Studies and will then need a Canvas account to access the course: Register here for the ESMS Introductory Online Course. Please note: This course is an online, self-paced course. There is no set […]
No deliveries currently, please check back. Description: As America’s fastest growing demographic group, older adults could be an increasing segment of transit riders. The number of people age 65+ is projected to reach 72 million by 2030; and over 20% of people age 65+ do not drive. Elder-friendly public transit could play a key role on […]
No deliveries currently, please check back! Description: Many transit agencies are embracing the concept of ‘mobility management’, which is a strategic approach to designing and delivering transportation services that starts and ends with the customer. It begins with a community vision in which the entire transportation network – public transit, private operators, cycling and […]
No Deliveries Currently Please keep checking back! Participants taking the Transportation Planning Process course receive an overview of the metropolitan and statewide transportation planning process, underscoring its relationship to informed decision-making and the required planning process. This course expands knowledge of transportation planning practice fundamentals and the ability to convey the relationship of these principles […]
