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Crisis Communications for Transit Managers

Upcoming Online Deliveries    
  • Tuesday, July 12-Wednesday, July 13, 2022, for each of 2 days—1:00pm-4:30pm EASTERN
  • Tuesday, August 9-Wednesday, August 10, 2022—1:00pm-4:30pm EASTERN
  • Tuesday, September 20-Wednesday, September 21, 2022 —1:00pm-4:30pm EASTERN
  • Tuesday, October 18-Wednesday, October 19, 2022 —1:00pm-4:30pm EASTERN
  • Tuesday, November 15-Wednesday, November 16, 2022 —1:00pm-4:30pm EASTERN
  • Tuesday, December 13-Wednesday, December 14, 2022 —1:00pm-4:30pm EASTERN
  •  

    Description:

    In this course, participants will develop the skills needed to communicate essential information to customers, stakeholders and employees during critical incidents faced by a transit agency.

    Agency-wide planning and training are essential. But having detailed communications plans for every possible situation isn’t realistic. This session will present the essentials of an effective crisis communications program that can be scaled to most any agency size or crisis scenario. The presenter is a veteran transit communicator and former reporter who has worked through pandemics, transit service disruptions, fatalities, leadership controversies and active shooters.

    Objectives:

    Following the completion of this course you will be able to:​

    • Identify and prepare the communication elements of an effective transit agency crisis management plan
    • Communicate effectively with customers, employees, stakeholders, and the media during a crisis
    • Prepare and coach spokespersons, executives, board members, and subject matter experts for interviews and public presentations​
    • Develop success measures to determine the effectiveness of the communication

    Length: Online, 2 consecutive days, 1:00pm-4:30pm Eastern Time

    Contact:
    Amy Gornik
    abadaracco@nti.rutgers.edu

    Contact Us

    • P: 848-932-1700
    • F: 732-932-1707
    • nti_info@nti.rutgers.edu

    Links

    Federal Transit Administration
    Rutgers, The State University of New Jersey
    The Bloustein School of Planning and Public Policy
    This site was funded by a grant from the Federal Transit Administration.

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