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Transitioning from Frontline Employee to Frontline Supervisor

Upcoming Online Deliveries

  • January 25-28, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • February 22-25, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • March 22-25, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • April 19-22, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • May 17-20, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • June 21-24, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME

Description:

Across the transit industry frontline employees are consistently promoted to supervisor roles, overseeing groups or teams of frontline workers, without substantive management training. It is reasonable to assume there are scores of transit frontline supervisors that have little to no formal management training. Transit agency departments/divisions managed by under-trained supervisors could realize increased efficiency and productivity if formal managerial and leadership training is provided to those supervisors.

This dynamic, interactive course will provide participants with the skills needed to become, not just great supervisors, but effective leaders. At the end of this training, each participant will be able to:

  • Use characteristics and examples from successful leaders to shape and influence one’s own leadership style
  • Articulate the changes that come with transitioning from a frontline employee to a frontline supervisor
  • Describe and apply effective communication and conflict resolution strategies
  • Address the challenge of supervising former peers as well as employees from different generations
  • Motivate employees to succeed

Audience:

• Current frontline workers interested in becoming supervisors and
• Supervisors that manage frontline staff with less than three years on the job

Length: 16 hours (Four separate, online 4-hour sessions Monday – Thursday)

Contact: Salendria Mabrey

ManagementDev

Contact Us

  • P: 848-932-1700
  • F: 732-932-1707
  • nti_info@nti.rutgers.edu

Links

Federal Transit Administration
Rutgers, The State University of New Jersey
The Bloustein School of Planning and Public Policy
This site was funded by a grant from the Federal Transit Administration.

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