Transitioning from Frontline Employee to Frontline Supervisor


Leadership is a learned behavior. Yet, many frontline employees in the transit industry step into supervisor/managerial roles with limited or inconsistent preparation. Join us for an interactive, dynamic examination of essential leadership actions, behaviors, and principles. This course provides a new supervisor/manager (or one with strictly on-the-job experience), with the skills needed to motivate, coach, lead, and communicate with their teams. Participants will learn actionable skills facilitated by practicing leadership experts, SMEs, executive coaches, and business owners.


At the end of this training, each participant will be able to:

  • Learn leadership lessons from accomplished leaders in history, in their personal life, and in different industries
  • Shift their perspective, understand their new role and the responsibilities that come with supervising/managing others
  • Practice these behaviors with the guidance of experienced coaches and with peers from across the nation
  • Be coached and mentored by both an experienced SME and the knowledge of the other participants
  • Apply effective communication and conflict management strategies
  • Understand coaching techniques and skills to provide effective feedback
  • Address the challenge of supervising former peers as well as employees from different generations
  • Learn to motivate and engage themselves and their teams


Duration: 16 hours, 4 separate, online 4-hour sessions Monday – Thursday
Contact: Amy Gornik
Audience: Current frontline workers interested in becoming supervisors/manage. Any person who supervisors other people who wants to improve their leadership, communication, and managerial skills