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The goal of this course is to provide participants with knowledge and skills to prevent, respond to and recover from workplace violence. Prevention methods covered include implementing system and personal security measures, recognizing and reporting the warning signs of potentially violent behavior and using effective interpersonal skills for dealing with different, difficult and dangerous people. Response strategies focus on self-preservation and the importance of accurate reporting. The recovery module addresses the stress associated workplace violence and what employees can do to address the impact of it on themselves and co-workers.
Hosted Train-the-Trainer: This option is for organizations that plan on implementing the training for their employees using their own instructional staff. Participants preview the course and discuss how they can use NTI’s materials to implement it at their organization. NTI provides the instructor and student materials free of charge. The requesting organization is responsible for providing a training location and audio/visual equipment. Each participant receives an Instructor Package that includes an Instructor Guide, Course Slides and Instructor Notes and a Participant Workbook in hard copy and electronic format. A minimum class size of twenty is required.
Audience: Transit employees, supervisors and labor representatives.
Length: 6 hours