The goal of this course is to provide participants with knowledge and skills to deliver training to transit agency personnel on how to prevent, respond to and recover from workplace violence. Prevention methods covered include implementing system and personal security measures, recognizing and reporting the warning signs of potentially violent behavior and using effective interpersonal skills for dealing with different, difficult and dangerous people. Response strategies focus on self-preservation and the importance of accurate reporting. The recovery module addresses the stress associated workplace violence and what employees can do to address the impact of it on themselves and co-workers.
Audience: Transit employees, supervisors and labor representatives.
Length: 3.5 hours