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Introduction to Paratransit Management and Operations

Upcoming Online Deliveries

  • January 25-28, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • February 22-25, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • March 22-25, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • April 19-22, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • May 24-27, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME
  • June 21-24, 2021 daily, for each of 4 days – 1:00pm-5:00pm EASTERN TIME

 

Description:

The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services. Topics include:

  • History of demand response service and where the industry is today
  • The relationship between managing and providing paratransit service
  • Developing policies and procedures for your paratransit department
  • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
  • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
  • Scheduling techniques that are based on your agency’s resources and local transit environment
  • Controlling costs and billing methods
  • Technology’s role in paratransit service
  • Customer service throughout the paratransit department

The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.

Audience:

This course is intended for people who manage or operate paratransit services. This is a comprehensive course. The content is geared for people who have experience working with paratransit services.

Length: Online, 4 days, Monday -Thursday, 1:00pm – 4:30pm Eastern daily

CEUs: 1.40

Contact: 

Myrna Sirleaf
msirleaf@nti.rutgers.edu

 

ManagementCompliance, msirleaf

Contact Us

  • P: 848-932-1700
  • F: 732-932-1707
  • nti_info@nti.rutgers.edu

Links

Federal Transit Administration
Rutgers, The State University of New Jersey
The Bloustein School of Planning and Public Policy
This site was funded by a grant from the Federal Transit Administration.

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