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Introduction to Paratransit Management and Operations

Upcoming Online Deliveries   
  • Monday, July 18-Thursday, July 21, 2022, daily 1:00-5:00pm EASTERN
  • Monday, August 22-Thursday, August 25, daily 1:00-5:00pm EASTERN
  • Monday, September 26-Thursday, September 29, daily 1:00-5:00pm EASTERN
  • Monday, October 17-Thursday, October 20, daily 1:00-5:00pm EASTERN
  • Monday, November 14-Thursday, November 17, daily 1:00-5:00pm EASTERN
  • Monday, December 12-Thursday, December 15, daily 1:00-5:00pm EASTERN 
  • Description:

    The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services.

    Objectives:
    Participants in this course will learn:

    • History of demand response service and where the industry is today
    • The relationship between managing and providing paratransit service
    • Developing policies and procedures for your paratransit department
    • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
    • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
    • Scheduling techniques that are based on your agency’s resources and local transit environment
    • Controlling costs and billing methods
    • Technology’s role in paratransit service
    • Customer service throughout the paratransit department

    The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.

    Audience:

    This course is intended for people who manage or operate paratransit services. This is a comprehensive course. The content is geared for people who have experience working with paratransit services.

    Length: Online, 4 days, Monday -Thursday, 1:00pm – 5:00pm Eastern daily

    Contact: 

    Myrna Sirleaf
    msirleaf@nti.rutgers.edu

     

    ManagementCompliance, msirleaf

    Contact Us

    • P: 848-932-1700
    • F: 732-932-1707
    • nti_info@nti.rutgers.edu

    Links

    Federal Transit Administration
    Rutgers, The State University of New Jersey
    The Bloustein School of Planning and Public Policy
    This site was funded by a grant from the Federal Transit Administration.

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