Advancing Mobility Management

Mobility management is an approach to coordinating, managing, and delivering transportation services to people—including older adults, people with disabilities, and individuals of low income—by connecting them to available options, as well as catalyzing new solutions through outreach, education, and partnerships.

This course is designed for mobility management professionals who are ready to move beyond foundational concepts and advance mobility management within their organizations and communities. Participants will examine the role of mobility management in meeting transportation needs, expanding equitable access, and supporting individual and community goals.

The course emphasizes building the skills and capacity needed to implement, strengthen, and scale mobility management strategies. Participants will learn how to assess organizational and community readiness, develop effective mobility management systems and infrastructure, and apply promising practices from the field. Through case examples, discussions, and practical tools, the course provides insights into common challenges, lessons learned, and approaches that support sustainable, customer‑centered mobility solutions.

This course is intended for mobility management professionals with 1–5 years of experience in transportation or mobility-related fields, who have basic knowledge of mobility management and play a role in implementing mobility management strategies. This includes, but is not limited to, case workers, information and referral specialists, community health workers, public transit agency professionals; FTA Section 5310 sub-recipients (Enhanced Mobility of Seniors and Individuals with Disabilities Program) and Section 5311 (Formula Grants for Rural Areas) sub-recipients; human services transportation providers; planning organization professionals; Veterans Administration employees; Non-Emergency Medical Transportation (NEMT) service providers; and other professionals involved in advancing mobility management efforts.