Introduction to Paratransit Management and Operations

Dates:

Description:

The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services.

Objectives:

Participants in this course will learn:

  • History of demand response service and where the industry is today
  • The relationship between managing and providing paratransit service
  • Developing policies and procedures for your paratransit department
  • Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
  • Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
  • Scheduling techniques that are based on your agency’s resources and local transit environment
  • Controlling costs and billing methods
  • Technology’s role in paratransit service
  • Customer service throughout the paratransit department

The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.

Details:

Duration: Online, 4 days, Monday -Thursday, 1:00pm - 5:00pm Eastern daily
Contact: Myrna Sirleaf
Email: msirleaf@nti.rutgers.edu
Audience: This course is intended for people who manage or operate paratransit services. This is a comprehensive course. The content is geared for people who have experience working with paratransit services.