This course is currently being revised and will be offered again in early 2020.
Description:
The course is designed to provide transit supervisors with a better understanding of their role whether they are new to supervision or have been a supervisor for a while and are interested in brushing up on their skills. Participants will learn strategies for dealing with common challenges, and will acquire the skills necessary to avoid future problems, including to:
- View themselves as part of “management”
- Supervise former colleagues, friends
- Deal with people, not just tasks
- Build teams and motivate workers
- Handle discipline
- Define and maintain performance standards
- Give and receive constructive feedback
- Coach others
- Avoid the pitfalls of overusing power
- Establish goals for workgroups
- Time Management
Audience: Newly promoted supervisors
Objectives:
Participants will learn how to:
- View themselves as part of “management”
- Supervise former colleagues, friends
- Deal with people, not just tasks
- Build teams and motivate workers
- Handle disipline
- Define and maintain performance standards
- Give and receive constructive feedback
- Coach others
- Avoid the pitfalls of overusing power
- Establish goals for workgroups
- Time Management
Please note that this course is an on-demand purchased delivery for transit agencies. The fee amount is subject to change due to the transit agency location.
Length: 1 day
Fee: Contact Barbara Van Dyke for more information
CEUs: 0.60
Contact:
Barbara Van Dyke
bvandyke@nti.rutgers.edu