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Effective communication is essential to the management of transit crises—whether they are catastrophic events such as derailments and terrorist attacks, or more mundane ones such as power outages and prolonged service delays. Crisis Communication Training for Transit Employees will equip frontline and supervisory transit personnel with the skills and techniques they need to communicate effectively within their organizations and with passengers throughout a crisis to enable successful response and recovery.
Hosted Train-the-Trainer: This option is for organizations that plan on implementing the training for their employees using their own instructional staff. Participants preview the course and discuss how they can use NTI’s materials to implement it at their organization. NTI provides the instructor and student materials free of charge. The requesting organization is responsible for providing a training location and audio/visual equipment. Each participant receives an Instructor Package that includes an Instructor Guide, Course Slides and Instructor Notes and a Participant Workbook in hard copy and electronic format. A minimum class size of twenty is required.
Length: 6 hours