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Effective communication is essential to the management of transit crises—whether they are catastrophic events such as derailments and terrorist attacks, or more mundane ones such as power outages and prolonged service delays. Crisis Communication Training for Transit Employees will equip frontline and supervisory transit personnel with the skills and techniques they need to communicate effectively within their organizations and with passengers throughout a crisis to enable successful response and recovery.
Direct Delivery: NTI will deliver this course directly to your employees. NTI provides the instructor free of charge. The requesting organization is responsible for providing a training location and audio/visual equipment. A minimum class size of twenty is required. Multiple sessions can be conducted over up to three consecutive days depending on the number employees to be trained.
Length: 4 hours