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Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry (TCRP Report 141)

A recording of this webinar is available on the Rutgers/NTI YouTube site:

Part 1: http://youtu.be/VhxEDO9rt4I

Part 2: http://youtu.be/Z85Q-j2L97w

 Description

TCRP Report 141 research developed and tested a methodology for performance measurement and peer comparison for (a) all fixed-route components of a public transit system, (b) the motorbus mode specifically, and (c) major rail modes specifically (i.e., light rail, heavy rail, and commuter rail). This report complements TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System, which describes how to implement and use performance measurement on an ongoing basis at a transit agency. This report describes eight steps for conducting a benchmarking effort. The steps are:

  1. Understand the context of the benchmarking exercise,
  2. Identify standardized performance measures appropriate to the performance question being asked,
  3. Establish a peer group,
  4. Compare performance within the peer group,
  5. Contact best-practices peers in areas where one’s performance can be improved,
  6. Develop a strategy for improving performance based on what one learns from the best-practices peers,
  7. Implement the strategy, and
  8. Monitor changes in performance over time, repeating the process if the desired results are not achieved within the desired time frame.

 

The project developed a web-based tool that implements the methodology. This tool identifies potential peer agencies and presents information from the National Transit Database that allows a transit agency’s performance to be compared with its peers.


Presenters are:

  • Paul Ryus, Principal Engineer, Kittelson & Associates, Inc.
  • Kathryn Coffel, Principal, Kathryn Coffel Consulting, LLC
  • Victoria Perk, Senior Research Associate, Center for Urban Transportation Research
  • Linda Cherrington, Research Scientist and Program Manager, Transit Mobility Program, Texas A&M Transportation Institute
  • Albert Gan, Professor, Department of Civil and Environmental Engineering, Florida International University


Target Audience

Transit managers, decision-makers, and others interested in using performance measurement and bench-marking as tools to identify the strengths and weaknesses of their organization, set goals or performance targets, and identify best practices to improve performance.


Length:
90 Minutes

Fee:
Free 

Telephone:
732.932.1700

Email:
gstern@nti.rutgers.edu
 
Please contact the course manager for course information.