Friends, Fans, and Followers: How Transit Agencies Use Social Media
This webinar presented the findings from TCRP Synthesis 99, Uses of Social Media in Public Transportation. The report explores use of social media among transit agencies in the United States and Canada. Research findings were drawn from a literature review, a survey of transportation organizations, and six follow-up case studies.
Report topics include:
- how transit agencies use social media to engage with customers and community,
- resource requirements,
- obstacles encountered,
- case studies, and
- lessons learned.
- Susan Bregman, Principal
Oak Square Resources, LLC
- Tim Moore, Webmaster
Bay Area Rapid Transit
- Morgan Lyons, Director of Media Relations
Dallas Area Rapid Transit
Transit professionals who are currently using social media or want to get started. Roles may include marketing and communications, media relations, public affairs, community outreach, and public participation, planning, and information technology.
Please contact the course manager for course information.