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Friends, Fans, and Followers: How Transit Agencies Use Social Media



A recording of this webinar is available on the Rutgers/NTI You Tube site:


Q&A Session:


This webinar presented the findings from TCRP Synthesis 99, Uses of Social Media in Public Transportation. The report explores use of social media among transit agencies in the United States and Canada. Research findings were drawn from a literature review, a survey of transportation organizations, and six follow-up case studies.

Report topics include:

  • how transit agencies use social media to engage with customers and community,
  • resource requirements,
  • obstacles encountered,
  • case studies, and
  • lessons learned.

Presenters were:

  • Susan Bregman, Principal
    Oak Square Resources, LLC
  • Tim Moore, Webmaster
    Bay Area Rapid Transit
  • Morgan Lyons, Director of Media Relations
    Dallas Area Rapid Transit


Target Audience

Transit professionals who are currently using social media or want to get started. Roles may include marketing and communications, media relations, public affairs, community outreach, and public participation, planning, and information technology.

50 minutes



Please contact the course manager for course information.