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Paratransit Management & Operations Course
Length:
2 Day(s)
Audience:
This course is intended for people who manage or operate paratransit services. This is a comprehensive course. The content is geared for people who have experience working with paratransit services.
Description:
The goal of this course is to teach transit professionals the skills needed to effectively manage and operate paratransit services.
Topics include:
- History of demand response service and where the industry is today
- The relationship between managing and providing paratransit service
- Developing policies and procedures for your paratransit department
- Management functions needed to operate paratransit service, including planning, resource availability, staffing, scheduling, budgeting, and performance evaluation
- Operating techniques to provide paratransit service, including contracting vs. in-house, brokerages and call center operations, route deviation, taxi supplements, and feeder service
- Scheduling techniques that are based on your agency's resources and local transit environment
- Controlling costs and billing methods
- Technology's role in paratransit service
- Customer service throughout the paratransit department
The course is facilitated by industry professionals with extensive experience in paratransit service and the ADA.
Fee:
Tuition shall be waived for federal, state and local government employees who work in transportation or related areas.
Fee for contractors and consultants: $300.00
CEU's: 1.4
Telephone: (732) 932-1700
Email:
msirleaf@nti.rutgers.edu
Available Course Sections:
| View Details | Start Date: | End Date: | Location: | Register Online: | Download Registration Form: | | Details | 8/3/2010 | 8/4/2010 | Philadelphia, PA | Waiting List Only * | click here |
Seats frequently become available. We encourage you to download the Waiting List form and fax it in.
* To download the waiting list form, click here
If, for whatever reason (other than 'Waiting List Only'), you are unable to register for this course online, download the Registration Form as indicated above.
All training is held in accessible facilities. Please advise NTI a minimum of three weeks in advance if you require any special arrangements or materials.
NTI reserves the right to limit participation from any one agency
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